ZIPLINE ADVENTURE

• 5 ziplines
• 1 rock rappel
• 1 canopy bridge
• 15-minute educational hike
• Snacks

30 lbs. maximum

7-68 years

waistline

42″ or less

No Flip Flops or Sandals

Long hair must be tied Up

Tours are offered at the following times:

San Juan Area Public Tour: 8:00 AM-12:30 PM, 11:00 AM-3:30 PM, 1:00PM-5:30 PM
San Juan Area Private Tour: 8:00 AM-12:30 PM, 11:00 AM-3:30 PM, 1:00PM-5:30 PM

Rio Grande Area Public Tour: 8:45 AM- 12:15 PM, 11:45 AM – 3:15 PM and 1:45 PM – 5:15 PM
Rio Grande Area Private Tour: 8:45 AM- 12:15 PM, 11:45 AM – 3:15 PM and 1:45 PM – 5:15 PM

Fajardo Area Public Tour: 8:45AM-12:00 PM, 11:45AM-3:00 PM and 1:45PM-5:00 PM
Fajardo Area Private Tour: 8:45AM-12:00 PM, 11:45AM-3:00 PM and 1:45PM-5:00 PM

Important Note on Tour Timing Please note that the tour durations listed above do not include your hotel pick-up and drop-off times. These vary depending on your hotel’s location. We currently offer pick-ups from hotels in San Juan, Río Grande, and Fajardo. Exact timing will be confirmed based on your specific accommodation.

Any reserved guests who do not meet the excursion requirements on the day of the activity will not be permitted to participate.
There are no refunds or credits issued for non-compliance with safety restrictions outlined on our website, booking platform, waivers, or in this confirmation.

STANDARD POLICY

• Cancellations or changes made 72 hours or more before check-in are eligible for a full refund.
• Cancellations made less than 72 hours before check-in, late arrivals, or “no-shows” will be fully charged.
• All cancellations must be made directly with Puerto Rico Tour Outlet via phone or email.

WEATHER CANCELLATIONS

• All excursions are rain or shine.
• The Puerto Rico Tour Outlet team will determine if a tour must be canceled due to weather for safety reasons.
• Guests who choose not to attend due to weather without official cancellation will still be charged.
• In the event of cancellation, we will notify you as soon as possible and offer alternatives such as rescheduling, booking a different tour, or issuing a full refund.
• Due to the unpredictable nature of Caribbean weather, cancellations may occur on-site on the same day.